Symantec haven’t included this utility in version 12.1. Instead you can use the Forgotten Password link on the logon screen. The main problem is that if you haven’t set up email server settings in the Manager console previously this won’t be any help to you.
Quite a few forum posts suggest logging a support case with Symantec to obtain a new version of the resetpass.bat file but I couldn’t find anybody actually offering this up for download so I thought I’d share the love and save other people logging support calls:
@echo off
setlocal
set CATALINA_HOME=%CD%..\tomcat
set JRE_HOME=%CD%..\jre
“%JRE_HOME%\bin\java.exe” -Xms64m -Xmx256m -XX:MinHeapFreeRatio=30 -XX:MaxHeapFreeRatio=40 -classpath “%CD%..\bin\inst.jar;%CD%..\bin\inst-res.jar” -Dcatalina.home=”%CATALINA_HOME%” -Djava.library.path=”%CATALINA_HOME%\bin;%CATALINA_HOME%..\ASA\win32″ com.sygate.scm.tools.DatabaseFrame setpassword admin admin
endlocal
You can download the file here: resetpass.bat or just copy and paste into notepad and save as resetpass.bat in \Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder
You will need to run this from command prompt with admin priviledges and your admin login will be set to:
username: admin
password: admin